Purchase-order operations center

Mission control for every open order. Crew of zero.

Upload your open POs and NorthBench runs the whole follow-up operation — outreach on cadence, replies read and classified, SLA clocks on every line. Your team handles exceptions. The system handles everything else.

Start 14-day free trial View the systems

CSV in · vendors chased · exceptions out

Acme Biosciences · 47 orders under watch

All systems nominal
Example open-order status board
Order Vendor Status SLA
PO-2201 Reagentia Shipped auto-closing
PO-2214 BioSupply Co. Delay · new ETA clock reset
PO-2217 LabWorks Nudge 2 sent day 10
PO-2220 Chemix Reply handled no action
PO-2228 NovaPure Needs decision your queue
PO-2231 Reagentia Contact found day 0
PO-2235 OmniLab Auto-closed delivered
Handled quietly: 44 In your queue: 2 Escalation drafted: 1 Your emails written today: 0

// The dashboard your team actually sees — exceptions only

The three systems

Autopilot for the chase. A cockpit for the calls.

Vendor follow-up isn't one task — it's an outreach system, a comprehension system, and a triage system running together. NorthBench ships all three, pre-wired.

SYS-01 // Outreach

Cadence engine

Every order gets a follow-up schedule the moment it's registered — day 5, day 10, escalating tone. Sent from your branded address, signed like a colleague, never forgotten over a holiday.

PO-2217 registered
T+5d  nudge 1 dispatched
T+10d nudge 2 dispatched
T+14d escalation staged

SYS-02 // Comprehension

Reply classifier

Inbound vendor email is read within minutes and sorted into 12 operational categories — shipped, delayed, backordered, wrong contact, dispute. Ambiguous replies get a second pass from a stronger model.

inbound ← biosupply.com
parse   → new lot ships Thu
class   → DELAY + NEW ETA (0.97)
action  → clock reset, recheck Fri

SYS-03 // Triage

Exception queue

Shipped orders close themselves. Delays reschedule themselves. Only the calls that need judgment — price changes, disputes, discontinued items — reach your queue, with the reply already drafted.

47 orders under watch
44 handled without you
2 queued for decision
1 escalation ready to sign

Flight record

The math of not chasing.

Internal benchmark measured against the standard manual vendor-follow-up process: the same open POs and vendors, processed by a person.

93%

of vendor replies classified and actioned with no human read

11h

weekly hours returned to each lab manager who stops chasing

0emails

written by your team for routine follow-up, starting day one

“We stopped asking ‘has anyone heard from the vendor?’ in lab meeting. The board already knows. That question used to take twenty minutes, every week.”
// Illustrative workflow outcome · 200-order scenario

Access tiers

Priced like software. Works like a hire.

Every tier runs the full stack: contact discovery, cadence engine, reply classification, exception queue. Start with a 14-day no-card trial and choose a paid tier separately when onboarding is complete.

Bench

$79 / month

One lab, one uploader.

  • 75 open orders under watch
  • Full cadence & classification
  • Exception queue dashboard
Start free trial
Most teams launch here

Facility

$149 / month

Core facilities & shared procurement.

  • 250 open orders under watch
  • Branded sending domain
  • Escalations drafted for signature
  • Vendor response-time telemetry
Start free trial

Institute

$299 / month

Procurement across departments.

  • Unlimited orders, multiple teams
  • SLA reporting by vendor
  • Live assisted onboarding
Start free trial

Go / no-go

Put this week's orders under watch.

Start without a card. Real customer-data intake begins only after guided onboarding.

Start 14-day free trial